What is a turbo core?

A few products in this industry, such as turbos, have a core charge that is associated with the new replacement part. You must return the old part to receive a refund on the core charge. All cores must be like for like and include all parts and pieces that were received on your new replacement product. Cores must be “as removed from the engine.” Damaged cores from a fire are not acceptable, and cores damaged from improper removal may not be acceptable.

How would you like to handle your Core Return?

Please choose from one of the three options outlined below.

Option #1 – RETURN CORES IN ADVANCE

Customers have the option to ship cores ahead of time. Upon receipt of your Advance Cores, we will proceed with dispatching your order. Please send your Advance Core to:

Rivas Turbo Rebuild
20801 avenue 328, Woodlake, CA 93286.

Option #2 – RETURN CORES LATER

The customer will initially incur a Core Deposit charge. A complete core refund is available upon return of the old Cores within 45 days from the initial shipping date. Returns after 45 days might qualify for a partial reimbursement.

Core Return Procedure

DO THE FOLLOWING WHEN RETURNING YOUR CORE:

• Use a box strong enough to support the weight of the contents.
• Securely seal core/s inside a plastic bag to prevent leakage.
• Use at least two inches of appropriate cushioning material to protect items from each other and the corners, sides, top, and bottom of the box.

Rivas Turbo Rebuild is not responsible for cores received damaged, freight penalties, and/or lost shipments.

Once Rivas Turbo Rebuild receives the cores, they will be inspected and graded based on Core Criteria. Full or partial refunds will be processed within 1 to 3 business days.

Note that Rivas Turbo Rebuild may reject cores or even pay partial credit if Core Criteria are not met.

• All shipping charges are the responsibility of the customer.
• Core must be like-for-like.
• You must send core complete and assembled. Missing components might affect the percentage refunded.
• If the core is returned after 30 days, 50% of the core will be refunded. After 3 months, cores will be accepted at Rivas Turbo Rebuild’s discretion.

Cores need to be returned to the address below with a copy of the invoice or RMA so we know whose core it is. Expect delays without that information provided.

Rivas Turbo Rebuild
20801 avenue 328, Woodlake, CA 93286

Upfront Core Charge

An Upfront Core Charge will be charged on all remanufactured products. Once the core is returned, you will promptly receive a credit to your account on all acceptable cores (see below), usually within 48 hours of receipt of the core.

Return Cores in Advance

Customer returns cores in advance to avoid the core charge. The order will ship out once we have received the core.

All cores must be in re-buildable condition to receive a full refund of the core charge. There are some conditions under which you will not receive full credit with core criteria. In these conditions, it is up to the manufacturer on the amount of credit issued. Call us at (559) 731-9847.